Do not simply believe that everyone and his own knowledge, views, height is consistent treatment of different people, to take a different mode, to use other people understand the "language" to communicate!
Open the door of any business, you will see the ubiquitous communication: meetings, conversations, activities ... ... departments, between levels of formal and informal, so-called "communication", occupied the manager a considerable part of people's time.
You may be complaining about the proliferation of communication, distortion, distorted physical ... ... the walls between departments in the gradual disappearance of the "communication" in the invisible wall is being built up gradually. Please take a look at the following number of stories on the communication, if such a "wall" in your business and communication there, try to overturn it!
Communication stories of: ERA distress
ERA is a Japanese company in Japanese employees in the manufacturing sector as a manager. ERA One to China, the transformation of the manufacturing sector. ERA found that the data is difficult to live up timely feedback and decided to start from the production report on reform. Referring to the Japanese parent company's production report, design a perfect production reporting, production can be seen from the report in any detail. Every morning, all the production data will be promptly placed on the table ERA. ERA is pleased that he got first-hand data on the production. Not a few days, there has been a major quality accident, but simply not on the report reflected, ERA Only know that the data are free to fill out report to their work. To this matter, ERA Duoci Zhao workers meeting stressed the importance of carefully filling out the forms, but each meeting can be available at the beginning of the effect of a few days. But after a few days then return to their original state. ERA to figure out how.
First wall: people do not understand the "language"
ERA's distress is a lot of business managers in a common annoyance. Field operations workers, it is difficult to understand the purpose of ERA, because the data analysis from them too far away. Most workers only know good work, are paid to feed their families. Different people, they are not the same as the high point, a simple stress, meeting, the effect is not obvious.
Stand the perspective of workers to understand, although the ERA has repeatedly emphasized that fill out the production of reports, can help to improve, but they are relatively far away, but most workers consider this and they had little to do. Later, ERA will produce statements and performance bonuses, and called for regular inspections of cadres, workers fill out the report to know the vital interests of a relationship with the only pay attention to it. In the communication, do not simply believe that everyone and his own knowledge, views, height is consistent treatment of different people, to take a different mode of use can understand the "language" to communicate with others!
Communicate the story of the two: Miss Lin Why hurt the partner?
Miss Lin is an advertising company's general manager. Year, the company signed a contract with the television, hosted the television for half an hour of car part. In order to run this column, the company introduced a new partner, new partner is very capable, but the advantages were obvious, disadvantages are also obvious. Ms. Lin and the new partners have some friction at work, sometimes disputes arise because of some small things. One day, as Miss Lin changed his plan, two people have a dispute. Miss Lin-known: "No to disband it." Partner did not say anything after hearing, however, from that day, two people gradually deepen the conflict.
Later, the partner of the Miss Lin described his opinion of Miss Lin said "disband" the word he sounds particularly harsh. Ms. Lin did not know until this partner divorced a few years ago, so the "disband" particularly sensitive.
The second wall: use other unacceptable language and manner
Miss Lin actually not really want to "disband", but only casually say, she never thought of the partners have so much harm.
Should seriously consider before communication can accept what the other language, in what ways, to choose other ways acceptable to communicate the success of this communication is the first step. In practice, communication in the enterprise, often overlook this point.
Story three: the "dog" to understand
Not long ago trip. Client companies have a pet door, see the pet in a dog, after some bargaining, the dog bought to take home. Night to the second sister called to tell her I bought a white Pomeranian, she is very happy and immediately asked what color the dog is, how old you lovely. Night, big sister called to ask my most recent case, puppy, when I called up the phone, big sister on the phone heard a dog bark, and asked whether the dirty dog, bite you, there is no fight to prevent pin ... ...
Same understanding of the dog, but different people reflect very different indeed. Sister had a habit of a dog, so a hearing dog, in her mind will certainly paint an image of a cute puppy. The eldest sister's response is concerned about the dogs give us any trouble, the mind will emerge out of a "dirty vicious dog" image.
The third wall: different audiences, different interpretations
It appears that the same thing, different people and understanding the concept of it is the difference between very large, in our daily conversation and communication which is the same. When you say in one sentence, you may have expressed clear that what you mean, but different audiences have different reflection of their understanding may be vastly different, and even can be understood as meaning the opposite. This will greatly affect the efficiency and effectiveness of our communication. When we communicate, need each other's feelings, to do with "heart" to communicate.
Communicate the story of four: CH Why trouble?
Ch is a software company owner, the company although small, Product quality is very good. However, significantly less than the company's marketing capabilities, orders are generally received through the channel. These include parts of some of the consulting company, training company. Each cooperation, Ch always thought that channel just to help the company access to market information, and can not guarantee to win the project. Therefore, the negotiations and the channel is always uncompromising, channels and intensify the conflict between the interests of the company. A long time, these channels do not send information to the company, the company's business in a difficult position.
The fourth wall: reject "compromise and concession"
Communication, it is important to learn to compromise the success of communication in many cases, all contain elements of compromise in it, as large as the negotiations between the state and country, a small staff and colleagues to deal with problems at work, will There is more or less a compromise. And Ch will not compromise, will not give way to a final communication problems.
Of course, the communication of compromise and concession, nor is unprincipled compromise and concession. But on the bottom line on the basis of compromise, and street vendors as the bargaining as a price when we can not accept his case, the transaction is not completed. In the communication, you need clear what their own bottom line is, the minimum acceptable conditions for their own what is in communication, we should repeatedly test out each other's bottom line, the room can only be established to communicate with each other more than the bottom line both sides of the heart, otherwise, then Good communication skills will be nullified.
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